Chat Support Services

Chat Support Services

Roen Connection offers cost effective live chat support with personalized customer’s services for various problems (either technical or general inquiries). Live chat support helps your company to interact with the customer in real time, it answers questions in a matter of seconds thus guaranteeing a high satisfaction rate. Online chat provides a cost effective way of communication for both company and customer and also it allows the company to create a close relationship with customers worldwide.

Although this service requires a great investment of cost and human resources, Roen Connection provides you with a cost effective solution and skilled personnel ready to take on any challenge your customers my bring. Our team is trained not only to be polite and professional but to upsell and cross sell your services in a non-intrusive manner.

Implementing a live chat support is helping your company:
  • Helps customers with inquiries about your services;
  • Easy way to book or register for your product or service;
  • Increases the conversion rate by adding the human factor;
  • Opportunity to upsell or cross sell;
  • Increase loyalty by providing real-time answers.
Advantages of outsourcing with Roen Connection your chat support services:
  • Cost effective prices – operators available 24/7 for your chat support;
  • Experienced chat support team;
  • Advanced monitoring and analysis.

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